Senior Technical Support Engineer

hace 1 día


Monterrey, Nuevo León, México Palo Alto Networks, Inc. A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring customer success by providing expert technical support and guidance to our clients.

Key Responsibilities
  • Provide advanced technical support and troubleshooting for complex network security issues.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain technical documentation and knowledge base articles to support customer success.
  • Stay up-to-date with the latest network security technologies and trends to provide expert guidance to customers.
  • Participate in on-call rotations to provide 24/7 support for critical issues.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 8+ years of experience in network security, technical support, or related field.
  • Advanced certifications in network security, such as CCIE or CISSP.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced technical professional looking to join a dynamic team, please submit your application.



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