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Senior Technical Support Specialist

hace 2 meses


Monterrey, Nuevo León, México Kalasko A tiempo completo
Job Summary

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Kalasko. As a key member of our technical support team, you will be responsible for providing expert technical support for our customers.

Key Responsibilities
  • Provide technical support and troubleshooting for complex issues related to our products and services.
  • Collaborate with cross-functional teams to resolve product issues and improve overall customer experience.
  • Develop and maintain technical documentation and knowledge base articles to support customer inquiries.
Requirements
  • Proven experience in technical support or a related field, with a strong understanding of cybersecurity principles.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.