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We are seeking a highly skilled Senior Technical Support Engineer to join our team at Kalasko. As a key member of our technical support team, you will be responsible for providing expert technical support for our customers.
Key Responsibilities- Provide technical support and troubleshooting for complex issues related to our products and services.
- Collaborate with cross-functional teams to resolve product issues and improve overall customer experience.
- Develop and maintain technical documentation and knowledge base articles to support customer inquiries.
- Proven experience in technical support or a related field, with a strong understanding of cybersecurity principles.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.