Enterprise Customer Success Leader

hace 2 meses


Xico, México Menlo Ventures Management, L.P A tiempo completo

Unlock Your Potential as an Enterprise Customer Success Leader

We are seeking a highly skilled and results-driven Enterprise Customer Success Leader to join our team at Menlo Ventures Management, L.P. As a key member of our customer success organization, you will be responsible for driving the success and net retention of our clients.

About the Role:

  • Oversee the customer lifecycle, ensuring ongoing client satisfaction and retention of a portfolio of assigned clients.
  • Leverage your knowledge of our platform to advise on best practices around product usage with end-users.
  • Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts.
  • Successfully close renewals and seek out additional expansion opportunities within your book of business.
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed.
  • Work closely with Marketing to identify and convert successful customers into advocates.
  • Embody our company values and serve as a role model for other team members.
  • Develop collateral and conduct periodic business reviews with client executive teams.
  • Act as a face of the company at trade shows and other key industry events.

Requirements:

  • 5+ years of Customer Success Management and/or Account Management experience, with a technology background required.
  • Proven customer management experience with large and complex accounts.
  • Excellent communication and presentation skills.
  • Professional fluency in English and Spanish.
  • An analytical and metrics-driven work style.
  • Able to analyze complex situations and develop associated action plans and lead teams to achieve key objectives.
  • Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.).
  • Driven, resourceful, detail-oriented, and highly organized.
  • A self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.

What We Offer:

Our competitive salary is $120,000 per year, reflecting the value we place on your expertise and dedication.

Why Join Us?

As a valued member of our team, you will enjoy a dynamic work environment that fosters growth, innovation, and collaboration. Our commitment to excellence and customer satisfaction is unwavering, and we strive to create a workplace where everyone feels empowered to succeed.



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