Customer Success Strategist
hace 1 semana
We are seeking a Customer Success Strategist to join our team at Salesforce.
About Us
Salesforce is the world's leading customer relationship management platform, helping businesses of all sizes succeed in today's digital economy. Our company culture values innovation, equality, and customer obsession.
Job Summary
The Customer Success Strategist will be responsible for managing a team of Success Guides, focusing on delivering high-quality educational engagements with customers. This role involves ensuring consistent delivery best practices, influencing the global engagement approach, and driving business outcomes.
Key Responsibilities:
- Oversee day-to-day management of the Success Guide team, including training, coaching, and career development.
- Manage team capacity and drive productivity targets, reporting on engagement activity and delivering feedback on weekly scorecards and productivity metrics.
- Collaborate with other Success Guide Managers to execute business objectives and support programs.
- Shadow Success Guide engagements to ensure quality and professionalism in delivery.
- Recognize trends and skill gaps, working with internal stakeholders to address these gaps and execute solutions.
Requirements
To be successful in this role, you will need:
- A Bachelor's Degree (or equivalent).
- At least 3 years of people management experience, with strong coaching and personnel development skills.
- Strong analytical skills, with the ability to oversee and manage the Success Guides team's business metrics, productivity, and outcomes leveraging the Salesforce platform.
- Self-directed, with the ability to prioritize, multi-task, and perform effectively under pressure.
- Strong verbal and written communication skills, as well as excellent presentation skills.
Estimated Salary: $120,000 - $150,000 per year, based on location and experience.
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