Strategic Enterprise Customer Growth Manager

hace 2 semanas


Xico, México Backbase Inc. A tiempo completo

About the Role

We are seeking an experienced Strategic Enterprise Customer Growth Manager to join our team at Backbase Inc. As a key member of our organization, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region.

Your Key Responsibilities

  • Drive adoption of the Backbase Platform and Marketplace Partners
  • Grow revenue with existing customers
  • Be the Voice of The Customer with a passionate focus on customer needs
  • Mentor team members to enable their performance and career growth

The Ideal Candidate

  • Bachelor's degree in Technology, Business, or a related field is required; a Master's degree or relevant certifications in customer success or account management is advantageous;
  • 12+ years of experience in a customer success role in the technology or software industry;
  • Evidence of creating and thriving in a high-performance, fast-paced company with the ability to work autonomously and take ownership of initiatives;
  • Technical acumen with previous experience in roles requiring technical understanding, particularly in customer success management within the financial services technology industry;
  • Customer-centric mindset with a passion for delivering success for customers;
  • Innovative and results-driven with a growth mindset and ability to think critically;
  • Exceptional communication, presentation, and interpersonal skills with the ability to challenge, negotiate, influence, and persuade C-level stakeholders;
  • Lifelong learner and mentor with a passion for keeping up to date with industry trends within the financial technology space;
  • Able to work independently, take ownership of customer success initiatives, and drive results, while collaborating across teams with Sales, R&D, and Services colleagues;
  • Frequent traveler with a strong ability to build and maintain relationships with key executive stakeholders.

What We Offer

  • $120,000 - $150,000 per annum depending on experience;
  • Insurance coverage for you and your family;
  • Lunch tickets and referral bonus incentives;
  • High-spec equipment and flexible working arrangements;
  • A supportive and diverse team culture with opportunities for growth and development.

How to Apply



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