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Patient Support Program Manager

hace 1 mes

Naucalpan de Juárez, México Merck Kgaa Darmstadt Germany A tiempo completo

Work with us to create, improve, and prolong lives. Our purpose in Healthcare is to help patients at every stage of life. We develop medicines, intelligent devices, and innovative technologies in therapeutic areas such as Oncology, Neurology, and Fertility.

**The Role**:

As a Patient Support Program Manager, you will provide expertise on scientific topics regarding relevant disease areas and Company assets to ensure their safe and appropriate use by patients. You will also provide patient-focused support and activities to ensure the safe and appropriate use of Company assets.

**Responsibilities**:

  • Lead the initiation of new Patient Support Programs and submit new Patient Support Programs and changes to already approved/running programs to the PSP Decision Board, according to the company procedures.
  • Implement and coordinate the Patient Support Programs and their follow-up with the supplier, according to the local regulation and company procedures.
  • Ensure Compliance practice and Quality Monitoring in all PSP activities. Ensure there is an audit plan of the PSP programs.
  • Review PSP Mapping of the PSP Programs periodically and implement changes if necessary.
  • Ensure/develop/conduct appropriate levels of training to all staff involved in running a given PSP.
  • Supervise and/or provide medical information support, in cooperation with Medical Information Responsible, towards HCPs, and other stakeholders, according to the company procedures.
  • Manage, follow up, and report every activity performed from outsourced PSP.
  • Collaborate with LPSO in order to ensure adequate management of Adverse Events and/or potential Safety Inquires.
  • Ensures timely completion and up-to-date knowledge of Company policies/SOPs, and local laws and regulations.
  • Maintains up-to-date GxP knowledge by following internal and external trainings.
  • Notify the pharmacovigilance responsible person without delay of any drug safety issues that comes to their knowledge. Notify the responsible person for Quality Assurance without delay of any quality issues that comes to their knowledge.
  • Notify the responsible person for Medical Inquiries without delay of any medical inquiry that comes to their knowledge.
  • Prepare and design the reports of the activity performed by the PSP in compliance with local regulation to share within the Company.
  • Management of PSP resources (budget and PSP vendor).

**Requirements**:

  • Academic background: University degree in Life Sciences, Administrative careers.
  • Work Experience: More than 3 years in Pharmaceutical Industry.
  • Prior experience as a Team manager and high knowledge and experience in project management.
  • Prior experience in PSP - preferred.
  • Prior experience in Pharmacovigilance and/or Medical Information preferred.
  • Job specific Competencies & Skills:
    • English fluent.
    • Good communication skills.
    • Strong management skills. Team player.

**What we offer**: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress.