Service Desk Specialist

hace 24 horas


Guadalajara, Jalisco, México It-Seekers A tiempo completo

We are seeking a talented Service Desk Specialist to join our team at It-Seekers. As a bilingual and on-site professional, you will be responsible for providing technical support to our customers.

Key Responsibilities:
  • Diagnose and resolve hardware, software, and network problems via telephone for customer end-users.
  • Provide technical assistance and support to customers via phone and other communication channels.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain a strong understanding of our products and services.
Requirements:
  • High school diploma or equivalent required.
  • 1 year of experience in help desk, customer service, and support roles.
  • Proven problem-solving skills with experience in hardware, software, and networks.
  • Excellent communication and interpersonal skills.
  • Ability to work rotational shifts.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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