Credit and Collections Specialist
hace 1 día
About the Role:
Arrow Components Mexico S.A. de C.V. is seeking an experienced Credit and Collections Associate to join our team in Guadalajara. This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection.
Key Responsibilities:
- Answer inbound calls and make outbound calls to collect payment from customers, negotiate payment plans, and obtain proper approvals for selected payment solutions.
- Work with customers to determine reason(s) for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable.
- Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.
- Collaborate with sales teams across the United States and Canada to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis.
Requirements:
- 2 years experience in a similar position.
- Bachelor's degree.
- Strong negotiating abilities.
- Excellent verbal and written communication; fluent in English.
- Ability to work independently with little or no guidance.
- Ability to build and maintain effective business relationships with clients.
- Demonstrated experience and proficiency with Microsoft Excel.
- Preferably with experience with Oracle or other ERP systems.
What We Offer:
- Competitive financial compensation, including various compensation plans.
- Solid benefits package, including 30 days of Christmas bonus, sign on bonus, 40% vacation premium, 12 vacation days + 2 floating days, vision assistance, dental assistance, life insurance, healthcare insurance, food/pantry vouchers, restaurant vouchers, savings fund, and growth opportunities.
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