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Customer Support Associate

hace 2 meses

Mérida, Yucatán, México WorldStrides A tiempo completo

About WorldStrides:

WorldStrides is a leading educational student travel and education abroad company in the US, providing a variety of educational travel programs to more than two million students since 1967. The company's mission is to ignite personal growth through educational travel and study abroad.

Position Overview

The Customer Support Associate is a key role in the company's customer service team, responsible for providing administrative support and answering customer inquiries. This position is a great opportunity for individuals who enjoy working in a fast-paced environment and providing excellent customer service.

Key Responsibilities

Customer Service
  1. Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  2. Assist customers with various administrative tasks, including data management and financial services.
  3. Support peers in customer service, data management, and retention when needed.
Process Improvement
  1. Identify opportunities for process improvement and suggest methods to enhance productivity, efficiency, and service quality.
  2. Assist in training new team members to ensure that workflows, procedures, and protocols meet the company's performance and quality standards.
Escalation Management
  1. Provide effective assistance to the team with escalated customer inquiries and problematic accounts.

Requirements

  1. Excellent written and verbal communication skills.
  2. Customer service experience.
  3. Excellent organization and problem-solving skills.
  4. Strong basic computer skills and data entry/keyboard skills.
  5. Working knowledge of Microsoft Office products and the ability to pick up new software quickly.
  6. Strong attention to detail and multitasking skills.

Preferred Qualifications:

  1. Proven written and oral business communication proficiencies.
  2. Organizational and prioritization skills in a fast-paced, customer-centric environment.
  3. Two Year College or Higher Education Experience.
  4. An understanding of the US college/university system.
  5. 2-3 years of experience in Customer Service and/or Marketing.
  6. Relevant experience living, traveling, and/or studying in the US.