German-speaking Customer Support Agent in Mexico

hace 2 semanas


Mérida, Yucatán, México Multilingual Jobs Worldwide A tiempo completo
Job Description

The mission of our team is to provide exceptional support to customers for a rapidly growing start-up. The key objective of the German-speaking Customer Support Agent is to resolve users' issues and provide continuous support.

Responsibilities
  • To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
  • To provide users with solutions through information-gathering, analytical troubleshooting, and query research.
  • To deliver a high-quality, smooth, unique, and flexible customer experience.
  • To protect confidential and sensitive information and materials.
  • To demonstrate excellent attendance and punctuality.
  • To operate with honesty, integrity, and transparency in all aspects of the work.
Duties
  • To handle queries via the client's tools and systems (currently through phone calls and email).
  • To proactively contribute to the achievement of agreed Service Levels.
  • To complete all training requirements deemed appropriate for the role, at induction and ongoing.
  • To perform any other ad hoc tasks as required for the execution of the client contract.
Requirements
  • Essential competencies:
    • The suitable candidate must have a deep-rooted passion for delivering success.
    • The suitable candidate will have formidable experience and working knowledge of:
      • Excellent communication & interpersonal skills, and highly customer-focused.
      • Excellent organizational skills.
      • Quality focus and Policy adherence.
      • Analytical skills and a keen focus on problem-solving; goal- & service-oriented.
      • Understanding of, and continuous contribution to, team success.
      • Flexible, innovative & adaptable to a wide range of topics and tasks.
      • Ability to efficiently work to specified project delivery deadlines.
      • Proficiency in Microsoft Office suite.
      • Excellent attention to detail.
    • Essential skills and abilities:
      • Leaving certificate, or equivalent, and a minimum of 12 months' Customer Support experience.
      • Business qualification desirable.
      • High fluency in German & English, with excellent comprehension (verbal and written), spelling, grammar, and punctuation.
      • Ability to deliver information at customer's knowledge level in an understandable manner.
      • Ability to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.
      • Ability to function in a fast-paced environment.
      • Strong interpersonal skills, with an ability to think independently and follow through effectively.
    Offer

What's in it for you:

  • Work for an exciting start-up.
  • Scandinavian work mentality.
  • Support with registration in Spain.
  • Growth opportunities.

Are you interested in more information about the opportunity? Send your application today and we'll contact you to discuss it.



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