German-speaking Customer Support Agent in Mexico
hace 2 semanas
The mission of our team is to provide exceptional support to customers for a rapidly growing start-up. The key objective of the German-speaking Customer Support Agent is to resolve users' issues and provide continuous support.
Responsibilities- To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
- To provide users with solutions through information-gathering, analytical troubleshooting, and query research.
- To deliver a high-quality, smooth, unique, and flexible customer experience.
- To protect confidential and sensitive information and materials.
- To demonstrate excellent attendance and punctuality.
- To operate with honesty, integrity, and transparency in all aspects of the work.
- To handle queries via the client's tools and systems (currently through phone calls and email).
- To proactively contribute to the achievement of agreed Service Levels.
- To complete all training requirements deemed appropriate for the role, at induction and ongoing.
- To perform any other ad hoc tasks as required for the execution of the client contract.
- Essential competencies:
- The suitable candidate must have a deep-rooted passion for delivering success.
- The suitable candidate will have formidable experience and working knowledge of:
- Excellent communication & interpersonal skills, and highly customer-focused.
- Excellent organizational skills.
- Quality focus and Policy adherence.
- Analytical skills and a keen focus on problem-solving; goal- & service-oriented.
- Understanding of, and continuous contribution to, team success.
- Flexible, innovative & adaptable to a wide range of topics and tasks.
- Ability to efficiently work to specified project delivery deadlines.
- Proficiency in Microsoft Office suite.
- Excellent attention to detail.
- Essential skills and abilities:
- Leaving certificate, or equivalent, and a minimum of 12 months' Customer Support experience.
- Business qualification desirable.
- High fluency in German & English, with excellent comprehension (verbal and written), spelling, grammar, and punctuation.
- Ability to deliver information at customer's knowledge level in an understandable manner.
- Ability to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.
- Ability to function in a fast-paced environment.
- Strong interpersonal skills, with an ability to think independently and follow through effectively.
What's in it for you:
- Work for an exciting start-up.
- Scandinavian work mentality.
- Support with registration in Spain.
- Growth opportunities.
Are you interested in more information about the opportunity? Send your application today and we'll contact you to discuss it.
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