North America Quote Specialist

hace 2 semanas

Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo
About Hewlett Packard Enterprise

Hewlett Packard Enterprise is a leading provider of technology solutions that accelerate digital transformation for customers worldwide. Our team members search beyond customers' needs today to accelerate what's next and make a difference — for others, our company, and the planet.

We are positive, empathetic and enterprising individuals who embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. We strive to uphold HPE's values – to partner, innovate and act – we are an organization that plans, sources, and provides quality customer and partner experiences.

About the Role

This role has been designated as “Edge”, which means you will primarily work outside of an HPE office. As a North America Quote Specialist, you will be responsible for managing customer quotes to ensure all requirements for quote generation are handled to meet customer needs.

You will take ownership to define customer needs and exercise sound judgment to implement solutions. This role involves strategic, inclusive, and collaborative working culture. You will maintain proficiency and currency on all applicable tools, products and service updates.

Key Responsibilities
  • Manage customer quotes to ensure all requirements for quote generation are handled to meet customer needs.
  • Ensure that all interactions and transactions meet Center of Expertise (COE) process and audit guidelines, including proper discount authorization, consistent terms and conditions, and thorough documentation.
  • Take ownership to define customer needs and exercise sound judgment to implement solutions.
  • Manage change in a constructive and positive manner.
  • Maintain proficiency and currency on all applicable tools, products and service updates.
Essential Duties and Responsibilities:
  • Receive requests to configure and quote customer opportunities via workflow tool.
  • Create system/solution configuration in configuration tool according to requested specifications.
  • Ensure configuration validity by checking technical aspects via configuration tool.
  • Create a legal, formalized quotation with approved pricing.
  • Process quotes according to departmental process and audit guidelines.
  • Filer all quotes and quote documentation according to documented policy and record retention guidelines.
  • Support any Back Office (order processing) with quotation refreshes/corrections.
Requirements and Qualifications

To be successful in this role, you should have a First level university degree or equivalent experience. English language skills are required, with the ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.

You should also possess developed problem-solving and analytical skills, demonstrated teamwork and collaboration skills, and maintain a positive work environment emphasizing trust, high ethics, and customer satisfaction.

The estimated salary for this role is around $65,000-$80,000 per year, depending on qualifications and location.

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