Senior Customer Focused Team Manager

hace 7 días


Monterrey, Nuevo León, México Celestica A tiempo completo
Job Summary

Celestica is seeking a highly experienced and skilled Senior Customer Focused Team Manager to lead our Customer Focused Team. This is a key role that requires a strong understanding of customer needs and a proven ability to develop and implement solutions to drive business growth and customer satisfaction.

Key Responsibilities
  • Lead the Customer Focused Team to achieve business objectives and drive customer satisfaction
  • Develop and implement strategies to improve customer relationships and drive business growth
  • Collaborate with cross-functional teams to ensure seamless execution of customer projects
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and manage budgets and financial plans to achieve business objectives
  • Lead and manage a team of customer-focused professionals to achieve business objectives
  • Develop and implement training programs to enhance customer-facing skills
  • Collaborate with sales and marketing teams to develop and execute customer engagement strategies
  • Monitor and report on key performance indicators to ensure business objectives are met
Requirements
  • 10+ years of experience in a customer-facing role with a proven track record of driving business growth and customer satisfaction
  • Strong understanding of customer needs and preferences
  • Proven ability to develop and implement solutions to drive business growth and customer satisfaction
  • Excellent leadership and management skills with the ability to motivate and develop a team
  • Strong communication and interpersonal skills with the ability to build and maintain relationships with customers and stakeholders
  • Ability to analyze complex data and develop insights to inform business decisions
  • Strong business acumen with the ability to develop and manage budgets and financial plans
What We Offer

Celestica offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to fostering an inclusive and diverse work environment that values and respects the contributions of all employees.



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