Customer-Centric Team Leader

hace 2 meses

Monterrey, Nuevo León, México Celestica A tiempo completo

Position Overview:

This role involves providing both direct and indirect oversight to subordinate managers and staff engaged in various functions within expansive facilities. Responsibilities are shaped by overarching site goals and corporate guidelines. The position necessitates the formulation of solutions, precedents, and/or policies. Assignments are received in the form of objectives, with the expectation to establish goals to meet these objectives. The role includes the development of long-term plans and objectives, along with recommendations for policy adjustments. Additionally, it encompasses the creation of departmental budgets and objectives, which involves setting three- to five-year plans and developing policies for the unit. The individual will be accountable for projects or programs on a multi-functional, national, or regional scale. Incorrect decisions or failure to meet objectives may lead to significant delays in schedules and/or unit operations, potentially impacting the organization as a whole.

Key Responsibilities:

The position entails a variety of tasks, including but not limited to:

Leading a substantial customer-focused team within a facility, with overall business accountability for managing the operations of a customer or a group of customers. Direct reports will include program management and potentially all aspects of supply chain management (planning and purchasing), engineering, quality assurance, and manufacturing operations. Functions not reporting directly will be managed through a matrix management approach. Ensuring the customer-focused team delivers value to clients through their business with the organization, while striving to cultivate customer loyalty. Spearheading the development and execution of comprehensive action plans to address customer concerns. Promoting continuous improvement within team activities utilizing lean and Six Sigma methodologies. Planning, managing, and monitoring team performance by setting overall direction and priorities. Identifying new service opportunities for customers. Establishing policies and guidelines while assessing outcomes. Allocating necessary resources, tools, equipment, and support to fulfill customer needs within the team. Monitoring business execution performance using relevant metrics. Reporting performance metrics to customers, site management, and, when necessary, senior leadership. Leading the creation and implementation of corrective action plans for any performance deviations. Responsible for the financial performance of the business, ensuring all financial metrics are managed within contractual and quotation parameters. Recommending and overseeing the team budget and financial forecasts, collaborating with sales/business development on customer pricing strategies. Selecting team members, assigning objectives, reviewing performance, and approving compensation. Coaching for enhanced performance, approving disciplinary measures, and reallocating personnel as needed to optimize team effectiveness. Accountable for improving employee satisfaction within the team. Participating in and often leading cross-functional process enhancement initiatives. Supporting corporate or site-wide projects. Representing the company to customers at both operational and senior levels. Acting as the primary customer liaison under the general guidance of senior leadership.

Required Knowledge, Skills, and Competencies:

Extensive knowledge of production processes and the associated tools and equipment. Comprehensive understanding of the business unit and the implications of decisions on customer satisfaction, product quality, inventory management, on-time delivery, and financial performance. Ability to coordinate diverse resources to achieve production quality, operational, supply chain, and financial objectives, utilizing project management methodologies as appropriate. Proficient in the defined competencies of personal attributes, interpersonal skills, business acumen, and leadership. Effective communication skills with a broad range of internal and external stakeholders. Proven ability to independently lead, manage, mentor, train, and motivate a diverse workforce to meet challenging targets within tight deadlines in a dynamic manufacturing setting.

Physical Requirements:

Duties are performed in a manufacturing environment with occasional exposure to noise, dust, chemicals, machinery, and temperature variations. Responsibilities may require sustained visual focus on computer screens or detailed data. Occasional travel may be necessary. All activities must comply with existing health and safety regulations.

Experience and Education:

A minimum of ten years of relevant experience is required. A bachelor’s degree in a related field is preferred, or an equivalent combination of education and experience may be considered. Educational requirements may vary by region.

Additional Information:

This job description is not intended to encompass all duties and responsibilities associated with the position. Employees are accountable for all job responsibilities. Job duties and the percentage of time allocated to each function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified candidates will be considered for employment without discrimination based on any protected status. Celestica is committed to fostering an inclusive and accessible environment, where all employees and customers feel valued and supported. Special arrangements can be made for candidates requiring assistance throughout the hiring process. Please communicate your needs, and we will work with you to accommodate them. COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) partners with leading brands across various sectors including Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment, and Energy to provide solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica offers global expertise at every stage of product development, from concept to full-scale production and after-market services. Headquartered in Toronto, with teams across 40+ locations in 13 countries, we strive to imagine, develop, and deliver a better future alongside our customers. Celestica appreciates all applicants; however, only those who meet the qualifications will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee-based recruitment services.

  • Customer-Centric Team Leader

    hace 2 meses

    Monterrey, Nuevo León, México Celestica A tiempo completo

    Position Overview: The Customer-Centric Team Leader is responsible for overseeing a diverse group of managers and employees within large operational sites. This role is pivotal in aligning team objectives with corporate policies and site goals. The leader is tasked with crafting innovative solutions and establishing precedents that guide the team's...

  • Customer-Centric Team Leader

    hace 2 meses

    Monterrey, Nuevo León, México Celestica A tiempo completo

    Comprehensive Overview: The role involves providing both direct and indirect oversight to managers and staff engaged in various functions within extensive operational sites. The responsibilities are shaped by overarching site goals and corporate guidelines. This position necessitates the formulation of innovative solutions, setting precedents, and...

  • Customer-Centric Team Leader

    hace 2 meses

    Monterrey, Nuevo León, México Celestica A tiempo completo

    Comprehensive Overview: This role involves providing both direct and indirect oversight to managers and team members engaged in various functions within extensive operational sites. The responsibilities are framed by overarching site goals and corporate guidelines. The position necessitates the formulation of innovative solutions, precedents, and...

  • Customer-Centric Team Leader

    hace 2 meses

    Monterrey, Nuevo León, México Celestica A tiempo completo

    Comprehensive Overview: This role involves overseeing both direct and indirect reports, guiding a diverse team within extensive operational sites. Responsibilities are aligned with overarching site goals and corporate guidelines. The position necessitates the formulation of innovative solutions, establishing precedents, and crafting policies. Assignments...

  • Experienced Team Leader

    hace 2 semanas

    Monterrey, Nuevo León, México Contactpoint 360 A tiempo completo

    Job Title: Team LeaderWe are seeking a highly motivated and experienced Team Leader to join our team at ContactPoint 360 Inc. As a Team Leader, you will be responsible for managing and motivating a team of customer service representatives to achieve exceptional results.Key Responsibilities:Manage and motivate a team of customer service representatives to...

  • Customer Success Team Leader

    hace 5 días

    Monterrey, Nuevo León, México Teletrac Navman A tiempo completo

    As our Customer Success Administration Team Lead at Teletrac Navman, you will be responsible for leading our global administration team and proactively managing and providing high-quality support to the global Customer Success Team. Your key objective will be to drive increased Customer Experience (CX) and oversee all Customer Success Administrators'...

  • Logistics Team Leader

    hace 3 semanas

    Monterrey, Nuevo León, México Celestica A tiempo completo

    Job Title: Logistics Team Leader**Job Summary:**We are seeking a highly skilled Logistics Team Leader to join our team at Celestica. As a Logistics Team Leader, you will be responsible for supervising a team of material handlers, assigning and scheduling work, reviewing performance, and recommending employee compensation. You will also establish a team...

  • Associate Customer Operations Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    About LenovoWe are a global technology leader, committed to delivering smarter technology for all. Our vision is to build a more inclusive, trustworthy, and smarter future for everyone, everywhere.Job SummaryWe are seeking a highly skilled Associate Customer Ops Specialist to join our team. As a key member of our operations team, you will play a critical...

  • Mobile Sales Team Leader

    hace 3 semanas

    Monterrey, Nuevo León, México Hsbc A tiempo completo

    Job Title: Mobile Sales Team LeaderAt Hsbc, we are seeking a highly skilled and experienced Mobile Sales Team Leader to join our team. As a key member of our sales team, you will be responsible for identifying new business opportunities and maintaining strong relationships with our existing clients.Main Responsibilities:Develop and implement business...

  • Financial Analyst Team Leader

    hace 3 semanas

    Monterrey, Nuevo León, México Rockwell Automation A tiempo completo

    Job Title: Financial Analyst Team LeaderRockwell Automation is a global technology leader dedicated to helping manufacturers be more productive, sustainable, and agile. We're seeking a highly skilled Financial Analyst Team Leader to join our Global Analytics & Insights finance organization.Job SummaryWe're looking for a talented individual to lead our Global...

  • Senior Customer Focused Team Manager

    hace 2 meses

    Monterrey, Nuevo León, México Celestica A tiempo completo

    Job SummaryCelestica is seeking a highly skilled and experienced Senior Customer Focused Team Manager to lead our Customer Focused Team within a manufacturing environment. As a key member of our team, you will be responsible for overseeing the execution of business operations, ensuring customer satisfaction, and driving continuous improvement.Key...

  • Senior Sales Team Leader

    hace 2 semanas

    Monterrey, Nuevo León, México Hsbc A tiempo completo

    **Job Summary**We are seeking a highly motivated and experienced Senior Sales Team Leader to join our team at Hsbc. As a key member of our sales team, you will be responsible for identifying new business opportunities and maintaining strong relationships with our existing clients.**Key Responsibilities**Establish and implement business strategies to acquire...

  • Accounts Payable Team Leader

    hace 2 semanas

    Monterrey, Nuevo León, México Esab Welding & Cutting Gmbh A tiempo completo

    Job Description:As a key member of the Esab Welding & Cutting Gmbh team, the Accounts Payable Team Leader will be responsible for planning, scheduling, and directing the work of the accounts payable unit within the established accounting policies of the organization. The successful candidate will monitor records of amounts owed and ensure prompt payment of...

  • Team Leader

    hace 3 semanas

    Monterrey, Nuevo León, México Ams A tiempo completo

    About UsWe are AMS, a talent solutions business with a global presence. Our expertise lies in sourcing, selecting, and retaining top talent for our clients. We take a holistic approach to the HR value chain, focusing on attracting and retaining a world-class workforce.Our team of 10,000+ experts, spanning 120+ countries and speaking over 50 languages,...

  • IT Service Desk Team Leader

    hace 1 semana

    Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    **Job Summary:**The Service Desk Team Leader plays a crucial role in delivering technical leadership and support for a team of service desk agents to provide high-quality technical support and maintain the efficiency of an organization's IT systems.**Key Responsibilities:**Team Leadership:Lead, coach, and mentor a team of service desk agents to ensure they...

  • Customer Service Team Lead

    hace 2 semanas

    Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    Customer Service Team LeadAt Optimas Solutions, we are seeking a highly skilled Customer Service Team Lead to oversee the day-to-day operations of our customer service team. This individual will be responsible for managing, developing, and implementing policies and procedures to ensure that customers receive the highest level of service.Key...

  • Customer Focused Team Manager

    hace 2 semanas

    Monterrey, Nuevo León, México Celestica A tiempo completo

    **Job Summary**:We are seeking a highly skilled Customer Focused Team Manager to lead our team and drive business growth. The ideal candidate will have a strong background in customer service, team management, and business development.**Key Responsibilities:**Lead a team of customer-focused professionals to achieve business objectives.Develop and implement...

  • Customer Focused Team Lead

    hace 2 meses

    Monterrey, Nuevo León, México Celestica A tiempo completo

    Job SummaryCelestica is seeking a highly experienced and skilled professional to lead our Customer Focused Team as a Senior Operations Manager. This is a critical role that requires a strong understanding of business operations, customer relationships, and team management.Key ResponsibilitiesLead a team of professionals to achieve business objectives and...

  • Supervisory Leader

    hace 6 días

    Monterrey, Nuevo León, México Contactpoint 360 A tiempo completo

    We are seeking a highly skilled Supervisory Leader to join our team at ContactPoint 360. As a leader, you will be responsible for supervising and leading a team of call center agents, ensuring they meet performance standards and adhere to company policies.Key Responsibilities:Conduct regular performance evaluations and provide constructive feedback to...

  • Customer Service Team Lead

    hace 2 semanas

    Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    Job Summary:We are seeking a highly motivated and driven Customer Service Team Lead to join our team at Optimas Solutions. As a key member of our Customer Support Team, you will be responsible for leading a team of CSRs in their day-to-day job execution efforts and maintaining your own accounts. The ideal candidate will have a strong customer service...