Customer Support Agent

hace 5 días


Guadalajara, Jalisco, México Ntt Data A tiempo completo

Job Summary: We are seeking a highly skilled Customer Support Agent to join our Clinical Service Desk team. This is a remote position based in Mexico, where you will be working as part of a 24/7 call center environment supporting our customers with a high level of professionalism and expertise.

About the Role:
This role involves handling inbound customer calls, tracking and documenting comments, and closing or escalating incident tickets in a timely manner. You will be responsible for driving resolution of incidents on a 24/7 desk, reading text on computer screens for extended periods, and maintaining a quiet, private workspace with high-speed internet. Travel may be required up to 10% of the time, and occasional lifting of equipment may be necessary.

Requirements:

  • A minimum of 4 years of experience in service desk/helpdesk roles or an equivalent combination of education and technical troubleshooting experience.
  • A minimum of 1 year of technical troubleshooting experience.
  • A high school diploma or equivalent is required.

Preferred Qualifications:
  • Experience in a call center environment.
  • Demonstrated ability to work effectively in a fast-paced environment.
  • Strong typing and English language skills (verbal and written).
  • Exceptional listening capabilities.

Benefits:

We offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. Our benefits program is designed to support your well-being and help you achieve a healthy work-life balance.

Salary Information:$55,000 per year

Location:Mexico (Remote)



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