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Customer Support Representative
hace 1 mes
We're on the hunt for a talented Customer Support Representative to join our dynamic team at Salesloft. As a key member of our fast-growing and high-performing customer support team, you will be instrumental in delivering world-class support to our customers.
About Us
Salesloft is a leading sales engagement platform that empowers sellers to maximize revenue by creating a fantastic buying experience. Our innovative software helps brands deliver value and create trust by connecting authentically and meaningfully with their customers.
Your Role
In this role, you will work closely with our clients to understand their needs and provide prompt support and personalized solutions. You will be responsible for troubleshooting common issues with our platform, providing exceptional customer experiences, and collaborating with cross-functional teams to drive customer success.
What We're Looking For
We're seeking a self-motivated professional who is passionate about sales technology, providing world-class customer experiences, and thrives in a fast-paced, hyper-growth startup environment. If you're looking for a challenging and rewarding career opportunity, we'd love to hear from you
Key Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Troubleshoot common issues with our platform and resolve customer complaints efficiently
- Collaborate with cross-functional teams to drive customer success and satisfaction
- Develop and maintain a deep understanding of our product features and functionality
Requirements
- 2+ years of customer-facing experience in a technical support or customer service role
- Superb analytical and critical thinking skills
- Strong desire to learn and help others in Support learn
- Exceptional interpersonal skills
- Experience with time management between competing priorities
- Excellent verbal and written communication skills
What You'll Get
We offer a competitive salary of $60,000 - $80,000 per year, depending on your level of experience and qualifications. In addition to a generous compensation package, you'll enjoy a range of benefits, including comprehensive health insurance, 401(k) matching, and a flexible work-from-home policy.
Ready to Take Your Career to the Next Level?
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our dynamic team at Salesloft and become a part of our mission to revolutionize the sales engagement industry
