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Technical Sales Associate

hace 2 meses


Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completo
Job Summary

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at Westcon Mexico, S.A. de C.V. as a Customer Solutions Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide first call response for customer inquiries and requests, ensuring timely and accurate resolution.
  • Engage with customers to understand their business needs and provide tailored solutions.
  • Utilize technical knowledge and tools to configure, price, and quote solutions for customers.
  • Collaborate with internal teams to resolve customer issues and escalate complex problems.
  • Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
  • Contribute to sales forecasting and pipeline management, providing accurate and timely information.
  • Participate in sales planning and reviews, ensuring alignment with business objectives.
Requirements
  • 1 year of experience in a sales or customer-facing role, preferably in the technology industry.
  • Associate Degree in Business, IT, or a related field, or equivalent combination of education and experience.
  • Product/supplier certifications as required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.