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We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at Westcon Mexico, S.A. de C.V. as a Customer Solutions Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide first call response for customer inquiries and requests, ensuring timely and accurate resolution.
- Engage with customers to understand their business needs and provide tailored solutions.
- Utilize technical knowledge and tools to configure, price, and quote solutions for customers.
- Collaborate with internal teams to resolve customer issues and escalate complex problems.
- Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
- Contribute to sales forecasting and pipeline management, providing accurate and timely information.
- Participate in sales planning and reviews, ensuring alignment with business objectives.
- 1 year of experience in a sales or customer-facing role, preferably in the technology industry.
- Associate Degree in Business, IT, or a related field, or equivalent combination of education and experience.
- Product/supplier certifications as required.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.