Customer Service Representative

hace 4 días


Ciudad de México, Ciudad de México Charger Logistics Inc A tiempo completo

About Charger Logistics Inc

Charger Logistics Inc is a world-class asset-based carrier that specializes in delivering assets on time and on budget. With a diverse fleet of equipment, we handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.

Our Company Culture

We invest time and support into our employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of our Queretaro, Qro office.

Job Responsibilities

As a Customer Service Representative, you will be responsible for:

  • Building expert and dynamic knowledge of company products and services
  • Engaging with customers in an inviting, friendly, and professional manner to build a lasting relationship
  • Providing track and trace updates for shipments
  • Continually updating customers on the status of each order as required and solving customer-specific freight issues
  • Entering, updating, and processing customer orders on various interfaces
  • Ensuring and confirming pickup and delivery appointments for drivers
  • Coordinating with other departments to clear customs paperwork
  • Following established procedures for processing bills
  • Performing duties as assigned by the Customer Service Manager

Requirements

To be successful in this role, you will need:

  • A college diploma or university degree
  • Previous logistics and customer service experience is an asset
  • The ability to solve problems and alleviate conflicts or escalate tactfully
  • Strong time-management with an ability to prioritize and multi-task
  • Proficiency in Microsoft Office, with an aptitude to learn new software and systems
  • Fluency in English and Spanish is a must

What We Offer

We offer a competitive salary, a healthcare benefit package, career growth opportunities, saving funds, a performance bonus, and food coupons.



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