Senior IT Infrastructure Support Specialist
hace 18 horas
Job Overview
">This Senior IT Infrastructure Support Specialist role is a full-time position based out of the Avantor US Business Center S. de R.L. De CV in Ciudad de Mexico, requiring 5+ years of experience providing IT Support.
Key Responsibilities:
">- ">
- Provide first-level IT support and either resolve or escalate incidents in a timely manner.">
- Perform onsite troubleshooting through diagnostic techniques and take necessary steps to provide resolution.">
- Maintain IT Assets Inventory up-to-date using Avantor tools and manage electronic e-waste equipment.">
- Propose, design, develop, implement, and support improvements in business processes using available IT tools.">
- Install, upgrade, and configure network printing and software.">
- Resolve hardware and software issues at office, warehouse, and manufacturing environments.">
- Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc.).">
Requirements:
">- ">
- Bachelor's Degree in Computer Systems or computer-related degree.">
- 5+ years of experience providing IT Support.">
- Bilingual (Spanish and English) at a C1 level.">
- CompTIA A+/Network+ is desirable.">
- Proficiency of Microsoft Outlook and MS Exchange environments.">
- Strong knowledge of PCs, Wintel, Software Center, SAP, and Sovos interface, Networking concepts, Cyber Security familiarity, ServiceNow ticketing system.">
- Ability to prioritize multiple high-priority support requests and work independently.">
- Professional Maturity.">
- Quality-oriented.">
- Handle difficult situations and people.">
- Prioritize tasks and meet deadlines.">
- Ability to multi-task, troubleshoot, and adapt to changing environments and needs.">
- Able to travel up to 20% and work flexible shifts, after or during weekends.">
- Customer-oriented, reliable, self-motivated, organized, detail-oriented, team-player, and quick learner.">
About Avantor
">Avantor is a global company with over 14,000 associates working together to advance life-changing science. Our passion for discovery and determination to overcome challenges relentlessly advances new patient treatments and therapies, giving cancer survivors the chance to walk their daughters down the aisle.
The estimated salary for this position is around $85,000 - $110,000 per year, depending on qualifications and experience.
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