Senior Patient Engagement Manager

hace 2 meses


Xico, México Novo Nordisk A tiempo completo

Novo Nordisk Mexico is seeking a highly motivated and experienced Senior Patient Engagement Manager to lead the development and implementation of innovative patient support programs.

About the Role

  • Manage the 'Nuevo Yo' program and corporate and PSP call centers to ensure a high-quality patient experience.
  • Develop, implement, and lead initiatives that promote patient engagement and adherence to treatment.
  • Work cross-functionally with internal stakeholders, external vendors, and healthcare professionals to ensure successful program implementation.
  • Continuously evolve the patient support program to increase patient engagement and adherence.
  • Lead a team of educators focused on diabetes and obesity management, providing education and training to patients and healthcare professionals.
  • Collaborate with internal stakeholders to ensure successful program execution.
  • Monitor and analyze program metrics and provide recommendations for program improvement.
  • Ensure regulatory compliance and quality standards are met.

Requirements

  • Bachelor's degree in Business, Management, Healthcare, Marketing, Communication, or related areas.
  • Fluent in oral and written English level.
  • Minimum 3 years of experience in Patient Support Program management.
  • Minimum 5 years of experience within the pharmaceutical industry.
  • Minimum 3 years of experience in Direct Line Management.
  • Project Management skills and stakeholders' management.
  • Experience in marketing or commercial areas.
  • Multichannel or e-commerce experience.

Estimated Salary: $120,000 - $180,000 per year, depending on qualifications and experience. Novo Nordisk offers a competitive compensation package, including benefits such as health insurance, retirement plan, and paid time off.

About Novo Nordisk

  • We're a dynamic company in an even more dynamic industry, driving change to defeat serious chronic diseases.
  • We embrace experimentation, striving for excellence without fixating on perfection.
  • We value diversity, equality, and inclusion, committed to creating an inclusive culture that celebrates diverse perspectives and backgrounds.


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