IT Operations Senior Business Analyst
hace 3 días
PepsiCo is a global food and beverage leader with iconic brands consumed more than a billion times a day in over 200 countries. Our diverse portfolio includes Quaker, Gatorade, Tropicana, Lay's, Doritos, Cheetos, Mountain Dew, Pepsi, and many more.
Job OverviewWe are seeking an IT Operations Senior Business Analyst to join our team in Brazil. This role will play a critical part in ensuring the smooth operation of our IT services, driving vendor management, and fostering business relationships.
Key Responsibilities- Service Management: Perform daily standup meetings, review scorecards, create action plans, and provide manual intervention and escalations as needed.
- Vendor Management: Drive managed services partners to meet expectations, identify resource deficiencies, and coordinate training and education.
- Business Relationships: Engage business partners regularly on system health, performance, system downtime, and additional opportunities for improvement.
- Security: Vulnerability Remediation Governance, monitor progress against remediation plan, patching activity plan communication and coordination, and server rebooting.
- Administrative: Privilege Access & Security Controls, perform quarterly access reviews, submit identity management requests, and manage Service Now CMDB.
- 3-4 years project management, vendor management, and people management experience.
- 2 years working in vulnerability management team.
- Knowledge of vulnerability management tools and ITIL framework.
- High-level understanding of Service Now platform capabilities.
- Finance management experience and database skills.
We offer competitive compensation, including an estimated annual salary of R$140,000-R$170,000, based on experience. Additionally, we provide opportunities to learn and develop every day through various programs, including internal digital platforms, leadership skills development, and recognition programs. We value diversity and are an equal opportunity employer.
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