Technical Support Specialist
hace 4 semanas
Technical Support Engineer 2
Mexico City, Mexico
We're seeking a skilled Technical Support Engineer 2 to join our team at Datadog. As a key member of our Technical Solutions team, you'll play a crucial role in educating potential clients and ensuring existing customers are happy and successful.
As a Technical Support Engineer 2, you'll be responsible for:
- Engaging with customers via multiple channels to identify and resolve technical support requests
- Reproducing technical issues and diving into Datadog's 400+ integrations
- Becoming demo certified and leading three-pillar demos to customers
- Participating in product conversations with internal teams based on feedback from client interactions
- Training as a highly knowledgeable specialist in one or more Datadog product area(s)
We're looking for a self-motivated, detail-attentive, and continuous learner who defaults to a client-centric approach. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
We value people from all walks of life and understand not everyone will meet all the qualifications on day one. We're committed to creating an inclusive company culture and offer a range of benefits and growth opportunities to support your success.
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