Premier Technical Support Engineer

hace 2 semanas

Ciudad de México, Ciudad de México Lenovo A tiempo completo

Job Title: Premier Technical Support Engineer

Job Summary:

We are seeking a highly skilled Premier Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing technical support to our customers and resolving complex technical issues related to Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products.

Key Responsibilities:

  • Research, troubleshoot, and resolve technical issues involving Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products.
  • Document all technical inquiries and develop content for knowledge base.
  • Support key internal initiatives involving pre-release testing, validation, and documentation.
  • Provide highly technical end-user support to clients via telephone, chat, and ticketing system.
  • Collaborate in a fast-paced environment with multiple teams (software development, quality assurance, product management, etc.).
  • Provide knowledge transfer and informal training to clients and co-workers.

Requirements:

  • At least 2-3 years of experience in technical support in Windows-based products, including Azure Arc, ARM, and Azure Resource Bridge.
  • Ability to identify non-certified solutions vs certified solutions by using relevant documentation like Microsoft Hardware catalog, Azure Stack HCI catalog, etc.
  • 3-6 years of experience in at least one major virtualization platform such as Hyper-V, VMWare, KVM, AHV, XenServer, etc.
  • Knowledge of snapshotting, replication, High Availability, and Disaster Recovery concepts.
  • Language skills - English.

Additional Skills:

  • Experience with Storage Area Networks and Storage technologies.
  • Experience with SDS technologies in common.
  • Experience and deep insights about S2D architecture and how to analyze any failures, expansion of nodes at scale, including PowerShell + ISE in writing.
  • Network common architecture design and deep insights of DCB networking, including RDMA QoS dependencies.
  • Network L3 and L2 in general.
  • Experience working with Enterprise-grade Data Center hardware.
  • Server remote management experience, such as XClarity Controller, IMM, ILO, BMC, U38, etc.
  • Ability to write and interpret common scripting languages, such as Bash, Python, and PowerShell.

Location: Mexico, Brazil, or other locations as required.

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