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Front Desk Representative

hace 2 meses

Tijuana, Baja California, México Marriott International, Inc A tiempo completo

About the Role:

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Marriott International, Inc. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and memorable experience for all.

Key Responsibilities:

  • Process guest arrivals and departures, including check-in and check-out procedures
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
  • Provide information and recommendations on local attractions, dining, and activities
  • Manage guest requests and preferences, including room assignments and special requests
  • Process payments and handle guest transactions
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas
  • Collaborate with other hotel staff to ensure seamless guest service and a positive experience

Requirements:

  • High school diploma or equivalent required; some college or university education preferred
  • Previous customer service experience in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to lift up to 50 pounds and stand for long periods of time

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance