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Job Summary
We are seeking a highly organized and detail-oriented Spa Service Coordinator to join our team at Solaz, a Luxury Collection Resort. As a key member of our spa team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our discerning clientele.
Key Responsibilities
- Schedule services for individuals and large groups using our spa/salon reservations software system.
- Confirm scheduled services with guests and answer questions about available services.
- Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
- Resolve scheduling issues as needed by working with the supervisor/manager.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Promote and sell spa/salon services to guests.
- Process guest payments for spa/salon services and obtain payment authorization as needed.
- Accept and log cash tips for employees.
- Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance and repair needs.
Requirements
- High school diploma or equivalent required.
- Previous experience in a spa or hospitality setting preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with handling cash and credit transactions.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a world-class luxury brand.
- A dynamic and supportive work environment.