Customer Support Specialist

hace 14 horas


Hermosillo, Sonora, México Support Services Group A tiempo completo
About the Role

We are seeking a highly skilled and dedicated Customer Support Representative to join our team at Support Services Group Mexico. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Answer inbound calls regarding services, accounts, and billing assistance
  • Deliver an outstanding customer service experience
  • Utilize multiple systems while speaking with customers
  • Comply with all operational policies and procedures
  • A high degree of accuracy with all work and exceptional attention to detail
What We Offer
  • Outstanding paid training
  • Opportunity for advancement
  • Management that cares about your personal and professional development
  • Contests and bonuses to add extra money to your paycheck, and awesome prizes
  • Permanent full-time employees are eligible for comprehensive benefits
Requirements
  • Dedicated, private room in your home that is quiet during work hours
  • Internet connection of 20 MB or more, which is hard-wired (Ethernet-connected) from the modem to your company PC
  • You must provide your own equipment. Must be MacBook or Windows 10 or higher Operating System
  • You must have a WebCam and a Headset


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