Site Reliability Engineer

hace 1 semana


Guadalajara, Jalisco, México Nextiva A tiempo completo

About Nextiva

Nextiva is a leading provider of cloud-based business communication and collaboration solutions. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology and exceptional service.

Job Summary

We are seeking a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will play a critical role in ensuring the reliability and performance of our cloud-based platform. You will work closely with our development and operations teams to design, develop, and deploy scalable and efficient systems.

Key Responsibilities

  • Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
  • Design, develop, improve, and tune logging, monitoring, and alerting
  • Create actionable alerts to fix system outages before they occur
  • Write software to improve reliability and recoverability of production systems
  • Identify manual work, document the fix in the form of a runbook, then automate it away
  • Perform and automate system administration tasks
  • Participate in 24/7 on-call rotation supporting production systems

Qualifications

  • Bachelor's degree in Computer Science or related field, or equivalent work experience
  • 0-2 years of Oracle systems experience
  • 0-2 years of software development experience
  • 0-2 years of Linux system administration experience
  • 0-2 years of performance engineering experience
  • Understanding and experience working with RESTful APIs
  • Experience with triaging troubleshooting complex systems
  • Experience working with source control
  • Experience with containerization and container orchestration
  • Experience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoring
  • Experience with microservice environments and distributed systems
  • Familiarity with front-end technologies
  • Ability to clearly communicate technical concepts
  • Understanding of general SRE concepts and DevOps principles
  • Familiar with the SIP concepts and troubleshooting

Nextiva Core Competencies / DNA

We are a customer-obsessed company that values innovation, collaboration, and exceptional service. Our core competencies include:

  • Rewarding and challenging work environment
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic team culture


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