Program Coordinator

hace 4 días


Mérida, Yucatán, México Worldstrides A tiempo completo

As a key member of the WorldStrides team, the Program Coordinator plays a vital role in optimizing Program Development functions to ensure seamless execution of custom programs. This includes collaborating with Sales, Account Management, and Operations teams to establish processes, systems, and controls that guarantee high-quality programs with healthy margins and quick turnaround times.

**Responsibilities**:

Support Sales and Account Management teams by providing itinerary changes, tour customizations, and general destination/product information. Utilize knowledge of world destinations and/or communicate with global Operations teams to address customer queries and concerns. Act as a liaison between Production and Sales/Account Management teams to maintain internal business rules and product standards. Develop and implement new internal processes, rules, and procedures based on business needs. Ensure logistical feasibility and accuracy of tour requests, and provide support on other projects and tasks as requested by management.

**Requirements**:

Strong communication skills to effectively interact with internal staff and management. Close attention to detail and organizational skills to manage multiple tasks and deadlines. Ability to problem-solve and make business decisions confidently, with a focus on customer experience and the bottom line. General understanding of the student travel industry and/or the WorldStrides business model, with knowledge of world destinations and some international travel experience preferred.


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