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Helpdesk Support Specialist
hace 2 meses
We are seeking a skilled Helpdesk Associate to join our team at Hashmap in Guadalajara, Jalisco, Mexico.
This is a full-time opportunity to work in a dynamic IT environment, providing technical support to our clients.
Key Responsibilities- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls, escalating to other support groups as needed
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Competitive salary
- 12% of base salary in grocery tickets
- 30 days of Christmas bonus
- 12 days of vacations
- 50% vacation bonus
- 5 personal days per year
- Medical insurance for you and your family
- Life insurance
- Dental insurance
- Discounts with selected optics
Hashmap is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment.
