Helpdesk Support Specialist
hace 1 mes
We are seeking a skilled Helpdesk Associate to join our team at Hashmap in Guadalajara, Jalisco, Mexico.
Key Responsibilities:
- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and escalate to other support groups as needed
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Requirements:
- Availability to work 22.5 hours per week
- Interest in working morning shift (7 am - 11:30 am)
- Advanced English skills
- Experience in Customer Service (6 months minimum)
What We Offer:
- Competitive salary
- Benefits package including grocery tickets, 30 days of Christmas bonus, 10 days of vacations, 50% vacation bonus, savings funds, 5 personal days per year, medical insurance, life insurance, dental insurance, and discounts with selected optics
About Us:
NTT DATA Services is an equal opportunity employer and welcomes applications from all qualified candidates without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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