Helpdesk Support Specialist
hace 1 mes
We are seeking a skilled Helpdesk Associate to join our team in Guadalajara, Mexico.
Key Responsibilities:
- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and escalate to other support groups as needed
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Requirements:
- Availability to work 45 hours per week
- Interest in working on afternoon/night shifts
- Advanced English language skills
- 6 months of experience in customer service
We Offer:
- Competitive salary
- Benefits package including medical insurance, life insurance, and dental insurance
- Opportunity to grow in the company
About NTT DATA Services:
NTT DATA Services is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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