Software Order Operations Manager

hace 6 días


Ciudad de México, Ciudad de México Zebra A tiempo completo

At Zebra, we are committed to shaping the future of work on the front line. As a key member of our team, you will play a crucial role in delivering a performance edge to our customers.

About the Role

This is an exciting opportunity to lead the streamlining and optimization of our Software and SaaS order and invoice processes. You will be responsible for ensuring accurate and efficient booking, fulfillment, and billing to our customers.

You will oversee the work of a moderately sized team, selecting, training, and managing their performance and development. You will determine business priorities and strategic objectives for your region, aligning individual performance goals to support achievement.

Responsibilities
  • Oversee the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, legal, product management, and finance.
  • Drive execution against service level agreements and report results to management as required.
  • Act as the primary point of contact for internal and external audits on product and/or service contract order administration.
  • Own the team's compliance against internal process/policy and external regulations.
  • Lead or participate in process/service improvement through identification of opportunity areas, engagement of the team, and leveraging external best practices.
Requirements
  • Bachelor's Degree or equivalent vocational qualification/experience.
  • Minimum 8-12 years of work experience.
  • Expert knowledge of order entry policies and processes, including treatment of novel/unorthodox issues.
  • Experience with SW and SaaS quote to cash processes.
  • Strong technology acumen.
  • Solid execution skills and demonstrated track record of accountability.
  • Strong process adherence and ability to enhance or identify gaps in process.
  • Team player with ability to work independently, proactively respond to inquiries, and deliver results.
  • Fluent level of English (written and verbal) as well as local language as applicable.
  • Strong proficiency with Microsoft Office applications.
  • Customer service values/ orientation.
  • Strong leadership skills coupled with a desire and ability for continuous learning/self-development.
  • Ability to coach/mentor.
  • Role model level professional work behaviors (attendance, teamwork, time management).
  • Advanced communication, facilitation, and presentation skills.
Estimated Salary

$120,000 - $180,000 per annum based on location and experience.



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