Order Experience Manager
hace 3 días
Zebra is a leading company that extends the edge of possibility by shaping the future of work on the front line. We reinvent how businesses run and move society forward.
As a member of our community, you'll have opportunities to learn and lead while defining your path to a fulfilling career. We value diversity and inclusivity, and we're committed to creating an environment where everyone can thrive.
Job DescriptionWe are seeking a highly skilled Order Experience Manager to join our team. As a key member of our organization, you will be responsible for leading the streamlining and optimization of our Software and aaS (as a service) order and invoice processes.
You will oversee a moderately sized team of individuals executing order entry / administrative work and manage the day-to-day optimization of complex non-standard deals. You will serve as the primary point of contact for sales, legal, product management, and finance in these transactions.
Your responsibilities will also include driving execution against service level agreements, reporting results to management, and acting as the primary point of contact for internal and external audits on product and/or service contract order administration.
Key Skills and Qualifications- Expert knowledge of order entry policies and processes, including treatment of novel/unorthodox issues.
- Experience with SW and SaaS quote to cash processes.
- Strong technology acumen and solid execution skills.
- Able to work independently and proactively respond to inquiries.
- Fluent level of English (written and verbal) as well as local language as applicable.
- Strong proficiency with Microsoft Office applications.
- Customer service values/orientation.
- Strong leadership skills coupled with a desire and ability for continuous learning/self-development.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus additional benefits such as comprehensive health insurance, 401(k) matching, and generous paid time off.
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