Senior Order Experience Manager

hace 1 semana


Ciudad de México, Ciudad de México Zebra A tiempo completo

At Zebra, we're pushing the boundaries of what's possible by shaping the future of work on the front line.

Job Overview

As a Senior Order Experience Manager at Zebra, you'll be responsible for leading the streamlining and optimization of our Software as a Service (SaaS) order and invoice processes. You'll oversee the work of a moderately sized team, selecting, training, and managing their performance and development.

Key Responsibilities:
  1. Determine business priorities and strategic objectives for the region, aligning individual performance goals to support achievement.
  2. Manage day-to-day operations, including complex non-standard deals, serving as the primary point of contact for sales, legal, product management, and finance.
  3. Drive execution against service level agreements and report results to management.
  4. Act as the primary point of contact for internal and external audits on product and/or service contract order administration, ensuring compliance with internal process/policy and external regulations.
Qualifications:
  • Bachelor's Degree or equivalent vocational qualification/experience.
  • Minimum 8-12 years of experience in SaaS quote to cash processes.
  • Expert knowledge of order entry policies and processes.
  • Strong technology acumen and solid execution skills.
  • Fluent level of English (written and verbal).
Salary Estimate

$120,000 - $150,000 per year, depending on location and experience.


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