Senior Order Experience Manager
hace 1 semana
At Zebra, we're pushing the boundaries of what's possible by shaping the future of work on the front line.
Job OverviewAs a Senior Order Experience Manager at Zebra, you'll be responsible for leading the streamlining and optimization of our Software as a Service (SaaS) order and invoice processes. You'll oversee the work of a moderately sized team, selecting, training, and managing their performance and development.
Key Responsibilities:- Determine business priorities and strategic objectives for the region, aligning individual performance goals to support achievement.
- Manage day-to-day operations, including complex non-standard deals, serving as the primary point of contact for sales, legal, product management, and finance.
- Drive execution against service level agreements and report results to management.
- Act as the primary point of contact for internal and external audits on product and/or service contract order administration, ensuring compliance with internal process/policy and external regulations.
- Bachelor's Degree or equivalent vocational qualification/experience.
- Minimum 8-12 years of experience in SaaS quote to cash processes.
- Expert knowledge of order entry policies and processes.
- Strong technology acumen and solid execution skills.
- Fluent level of English (written and verbal).
$120,000 - $150,000 per year, depending on location and experience.
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