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Reception Team Lead

hace 1 mes

Quintana Roo, México Hyatt Centric Playa Del Carmen A tiempo completo

At Hyatt Centric Playa Del Carmen, we're seeking an exceptional Reception Team Lead to join our team. As a key member of our reception team, you'll be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out experiences, and maximizing room revenue.

This is an exciting opportunity to take on a leadership role and contribute to the success of our hotel. If you have excellent communication skills, a passion for customer service, and experience in a supervisory capacity, we'd love to hear from you.

We estimate that this role offers a salary range of $45,000 - $65,000 per year, depending on your qualifications and experience. If you're interested in learning more about this opportunity, please continue reading below.

Job Summary:

The Reception Team Lead assists the Reception Manager in overseeing daily operations, ensuring that all guests receive exceptional service, and that the reception area is clean and well-maintained. This role requires strong communication and interpersonal skills, as well as the ability to work effectively under pressure.

Responsibilities:

  • Provide exceptional guest service, responding to inquiries and resolving issues in a timely and professional manner
  • Assist with the supervision of front desk staff, providing guidance and support as needed
  • Ensure that all guest rooms are properly allocated and that any issues or complaints are addressed promptly
  • Maximize room revenue by upselling and cross-selling hotel services and amenities
  • Maintain accurate records and reports, including guest interactions, room allocations, and revenue data

Requirements:

  • 1-2 years of experience in a supervisory or management role, preferably in a hospitality environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Proven track record of delivering exceptional guest service and driving sales growth
  • Ability to work effectively under pressure, prioritizing tasks and managing multiple responsibilities simultaneously

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. Our team members also enjoy access to exclusive discounts and perks at Hyatt hotels worldwide.

Why Work with Us?

At Hyatt Centric Playa Del Carmen, we're passionate about delivering exceptional guest experiences and building strong relationships with our team members. We're committed to fostering a positive and inclusive work environment, where everyone feels valued and supported.