ServiceNow ITOM Administrator

hace 2 días


Guadalajara, Jalisco, México Brillio A tiempo completo

We are seeking an experienced ServiceNow ITOM Administrator to join our team in Guadalajara. As a key member of our team, you will provide level 2 support for the client's existing ServiceNow ITOM module, comprising ServiceNow Discovery and ServiceNow Service Mapping.

The ideal candidate will have a proven background in administering and developing the ITOM module of ServiceNow, with experience in developing CMDB as well as understanding the CSDM framework. Additionally, they should have a strong understanding of SACM processes and their importance in achieving a complete and correct CMDB.

Our team is responsible for supporting the platform, which includes permanent staff members of Zurich, colleagues within Wipro who provide BAU managed services support, and colleagues within Brillio who will support service mapping on a BAU basis.

As a ServiceNow ITOM Administrator, your responsibilities would include:

  • Providing level 2 support for the client's existing ServiceNow ITOM module
  • Developing and administering the ITOM module of ServiceNow
  • Developing CMDB and understanding the CSDM framework
  • Remediating incidents and fulfilling requests affecting the ITOM module of ServiceNow

We offer a competitive salary of approximately $80,000 per year, depending on experience, and a range of benefits including health insurance, retirement plans, and opportunities for professional growth and development.

About Brillio

Brillio is one of the fastest-growing digital technology service providers and a partner of choice for many Fortune 1000 companies. Our team is committed to delivering innovative solutions that drive business results and transform customer experiences.

EEO Declaration

Brillio is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace culture that values diversity, equity, and inclusion.



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