ITSM Data Operations Specialist
hace 1 día
We are a global team of IT professionals working together to drive digital transformation and innovation in the health, nutrition, and wellness industry. Our mission is to leverage forward-looking technologies to create opportunities for growth and success.
We are seeking an experienced ITSM Data Operations Specialist with a strong focus on data-driven decision-making. The ideal candidate will analyze and interpret large datasets to extract valuable insights and drive decisions in IT Service Management Global processes, enhancing efficiency and improving overall service delivery.
Key Responsibilities:- Analyzing and interpreting large datasets: Collect and analyze data from various sources to identify trends, patterns, and insights related to IT Service Management processes.
- Driving data-driven decisions: Work closely with Product Owners to implement AI-driven solutions, such as Swish.AI and ServiceNow predictive analytics, to enhance decision-making and improve IT performance.
- Driving digital transformation initiatives: Use data analysis and insights to support digital transformation efforts across the organization, proactively identifying opportunities for ITSM process optimization and innovation in IT Service Management.
- Collaborating with cross-functional teams: Work closely with teams from different departments and regions to understand their needs and develop data-driven solutions.
Required Profile:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in Data Analytics with focus on IT.
- Ai and automation technologies.
- 2+ years of experience in IT Service Management.
- Hands-on experience with ITSM platforms (ServiceNow, Predictive Intelligence, Clustering, Swish AI, etc)
Compensation:
The estimated annual salary for this position is around $85,000-$110,000 depending on location and qualifications. This figure may vary based on individual circumstances and other factors.
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