Data Insights Specialist
hace 5 días
About Nestlé SA
We are a global team of IT professionals dedicated to driving digital transformation across the organization. With a strong focus on data-driven decision making, we leverage forward-looking technologies to create opportunities for innovation and growth.
As an experienced ITSM Data Operations Specialist, you will play a key role in analyzing and interpreting large sets of data to extract valuable insights and drive business outcomes. Your expertise will be essential in designing, implementing, and maintaining reports, dashboards, and data-driven solutions that enhance efficiency and improve overall service delivery.
The ideal candidate will have a strong background in data analytics and science, with hands-on experience in ITSM platforms and AI technologies like machine learning and predictive intelligence. You will work closely with cross-functional teams to understand their needs and develop data-driven solutions that meet their requirements.
Your efforts will ensure that the IT infrastructure operates smoothly, efficiently, and in alignment with industry best practices. You will also collaborate with stakeholders to present key metrics and insights, leveraging your excellent communication and collaboration skills to drive digital transformation initiatives across the organization.
**Key Responsibilities:**
- Analyzing and interpreting large sets of data to identify trends, patterns, and insights related to IT Service Management processes.
- Driving data-driven decisions by working closely with Product Owners to implement AI-driven solutions and enhance decision-making.
- Driving digital transformation initiatives by using data analysis and insights to support efforts across the organization.
- Collaborating with cross-functional teams to understand their needs and develop data-driven solutions.
- Designing and implementing reports and dashboards that present key metrics and insights to stakeholders.
**Required Profile:**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in data analytics with a focus on IT.
- Hands-on experience with ITSM platforms and AI technologies like machine learning and predictive intelligence.
- Strong understanding of ITIL framework and ITSM processes.
- Knowledge of PowerBI and ServiceNow.
**Estimated Salary:** $120,000 - $180,000 per annum, based on location and experience.
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