Customer Service Coordinator

hace 1 semana


Tijuana, Baja California, México Buscojobs México A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Buscojobs México. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Supervise the resolution of customer complaints and concerns in a timely and professional manner.
  • Implement and communicate policies and procedures related to customer service to ensure consistency and quality.
  • Coordinate and implement projects and initiatives to improve customer satisfaction and loyalty.
  • Develop and implement strategies to improve quality, productivity, and service performance.
  • Manage and analyze data to determine customer service outputs and areas for improvement.
  • Oversee the achievement and maintenance of quality and customer satisfaction levels.
  • Coordinate and negotiate the shipment of missing accessories to end customers.
  • Supervise and support the team in the fulfillment of customer service functions.
  • Communicate strategic approaches to customer service to company departments and teams.

Requirements:

  • 2 to 3 years of experience in a customer service role.
  • Bachelor's Degree in a relevant field.
  • Fluent English written and spoken.
  • MS Office (Excel) skills.
  • Management skills and excellent communication skills.
  • Conflicts management skills.

About Us:

Buscojobs México is a leading company in the maquiladora industry, specializing in the remanufacture of electronic products. We are committed to providing exceptional service and support to our customers and employees.



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