Customer Service Supervisor

hace 1 semana


Tijuana, Baja California, México Cool Pak Exports A tiempo completo

Job Summary

Cool Pak Exports is seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Responsibilities

  • Lead a team of customer service representatives to ensure that customer inquiries are resolved in a timely and professional manner.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure that customer needs are met.
  • Provide training and coaching to customer service representatives to ensure that they have the skills and knowledge needed to provide excellent customer service.
  • Manage customer complaints and issues in a professional and timely manner.
  • Develop and maintain relationships with customers to ensure that their needs are met.
  • Stay up-to-date with industry trends and best practices in customer service.

Requirements

  • Bachelor's degree in a related field.
  • 3 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • Fluency in English (written and spoken).

What We Offer

  • Competitive salary.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to Cool Pak Exports.



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