Spa Services Coordinator

hace 15 horas


Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo
Job Summary:

We are seeking a Spa Services Coordinator to join our team at JW Marriott Cancun Resort & Spa. As a key member of our spa operations, you will be responsible for scheduling services, managing reservations, and providing exceptional guest experiences.

About the Role:

The Spa Services Coordinator will play a vital role in ensuring that our guests have an unforgettable experience at our luxurious spa facility. Your primary responsibilities will include scheduling appointments, updating reservation lists, and communicating with guests and providers as needed.

You will also be responsible for promoting and selling our spa services, processing payments, and maintaining accurate records. Additionally, you will work closely with our management team to resolve any scheduling issues or conflicts that may arise.

Key Responsibilities:
  • Schedule services for individuals and large groups using our spa/salon reservations software system.
  • Confirm scheduled services with guests and update reservation lists accordingly.
  • Answer questions about available services and provide general information to guests.
  • Process guest payments for spa/salon services and maintain accurate records.
  • Promote and sell our spa services to ensure maximum occupancy and revenue.
Requirements:
  • A high school diploma or equivalent is required; related work experience is preferred but not necessary.
  • Excellent communication and interpersonal skills are essential for this role, as you will be interacting with guests and staff on a regular basis.
  • You must be able to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds without assistance.
Salary and Benefits:

This full-time position offers a competitive salary range of $18.50-$22.00 per hour, depending on experience. In addition to your base salary, you will receive benefits such as health insurance, paid time off, and opportunities for professional development and growth within our company.


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