Customer Engagement Management Specialist

hace 19 horas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

At Hewlett Packard, we're recognized as one of the Top Companies to work, a testament to our commitment to diversity and inclusivity. We've been honored with prestigious awards, including the One of the World's Most Attractive Employers by Universum Global, and consistently ranked among the top companies for women technologists.

As a key member of our team, you'll have the opportunity to grow professionally and make a meaningful impact. We're seeking a highly skilled individual to join our ranks as a Customer Engagement Management Advisor.

About the Role:

We're looking for someone who can effectively manage daily operational matters for regular customer accounts, resolving issues that may arise from the sales process. This includes order status, returns, deliveries, invoicing, and financial post-sales programs. You'll collaborate with other functions and organizations to resolve complex customer support issues.

What We Offer:

  • A competitive estimated salary range of $55,000 - $65,000 per annum, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development in a dynamic industry leader.
  • A collaborative and inclusive work environment that values diversity and innovation.

Requirements:

  • A first-level university degree or equivalent experience.
  • 0-2 years of related experience in supply chain, customer service, procurement, or financial management.
  • Excellent communication skills to convey messages clearly to internal and external peers.
  • Mastery of English and local language.
  • BASIC problem-solving and analytical skills.
  • Familiarity with the sales operations process and local legal compliance issues.

Benefits:

We offer a range of benefits to support your physical and mental well-being, including access to on-site fitness facilities, employee assistance programs, and generous paid time off.



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