Multilingual Customer Support Specialist
hace 7 días
**Customer Service Opportunity at Cs Enterprises At Connectnet**
At Cs Enterprises At Connectnet, we are seeking a skilled Multilingual Customer Support Specialist to join our team. This role will play a vital part in bridging the gap between our company and Spanish and English-speaking customers.
**About the Role:**
We are looking for an exceptional individual with excellent communication skills to provide top-notch customer service. As a Multilingual Customer Support Specialist, you will be the primary point of contact for customers, responding to their queries and resolving issues efficiently.
The ideal candidate will possess fluency in both English and Spanish, enabling seamless communication and translation when necessary. Problem-solving skills, flexibility, and a strong ability to work collaboratively with other departments are also essential qualities for this position.
**Key Responsibilities:**
- Respond to customer inquiries and resolve issues promptly and effectively.
- Communicate fluently in English and Spanish, providing accurate information and translations as needed.
- Collaborate with internal teams to address customer concerns and find solutions.
- Maintain accurate records of customer interactions, ensuring data integrity and quality.
**Requirements and Qualifications:**
- Bilingual fluency in English and Spanish.
- Exceptional interpersonal communication and empathy skills.
- Strong problem-solving abilities and creative thinking.
- Flexibility to work rotating schedules and weekends, as required.
**Compensation Package:**
We offer an attractive and competitive salary, statutory benefits, and a comprehensive savings fund. Additionally, eligible employees can enjoy performance bonuses and 100% paid training. We value our employees' education and respect school schedules, offering both part-time and full-time positions.
**Estimated Salary:** $35,000 - $50,000 per annum, depending on experience and qualifications.
**Location:** San Pedro Tlaquepaque, Jalisco, Mexico.
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