Billing and Statements Specialist
hace 3 semanas
At SpotOn, we empower restaurants and small enterprises to thrive with adaptable payment solutions and software technology—supported by dedicated professionals who genuinely care. Our tools, ranging from seamless point-of-sale systems to integrated management solutions, are crafted to enhance profitability and elevate experiences for both customers and employees.
Recently, SpotOn has been recognized for:
- Being named one of Fast Company's Most Innovative Companies of 2024
- Receiving accolades as a Great Place to Work and Built In's Best Workplaces for three consecutive years
- Being awarded the title of Best Overall Restaurant POS by NerdWallet
- Achieving top ratings as the preferred point-of-sale (POS) for restaurants, bars, retail, and small businesses according to Capterra users
We are dedicated to making a meaningful impact while maintaining a fast-paced work environment.
We are currently seeking Billing and Statements Representatives to enhance our customer service department.
In this role, you will oversee billing inquiries while delivering exceptional customer support.
We are looking for candidates who are bilingual and possess customer service experience, ideally within banking, finance, payments, or related fields.
Key Responsibilities:
- Effectively manage, process, and resolve billing inquiries promptly and accurately.
- Deliver outstanding customer service through both verbal and written communication.
- Demonstrate strong problem-solving skills, particularly in challenging and high-pressure situations.
- Build and maintain robust relationships with clients and colleagues to ensure effective communication and retention.
- Collaborate closely with both internal and external partners.
Qualifications:
- Advanced English proficiency (C1)
- A minimum of 1 year of experience in a customer service role
- Experience in banking, finance, payments, or similar customer service sectors
- Background in customer retention roles
- Strong customer relationship management skills and a drive to achieve objectives.
- Proficiency in troubleshooting
- Excellent interpersonal skills to de-escalate tense situations effectively.
- Strong verbal and written communication abilities for managing relationships.
- Capability to foster lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum requirement)
Benefits Include:
- Base Salary of $18, mxn plus a Performance Bonus of $3, mxn
- Monthly Food Vouchers
- Legal benefits
- SGMM
- Visual and Dental Insurance
- Life Insurance
- Two days off weekly
- Gym membership
- Career development and planning
If you possess the required qualifications and are interested in a rewarding opportunity in customer service, we encourage you to consider this position.
#LI-Onsite
SpotOn is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
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