Technical Account Advisor

hace 6 días


Monterrey, Nuevo León, México Blue Yonder A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Advisor to join our team at Blue Yonder. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers, addressing their technical needs, and identifying opportunities for expanding our client database.

Key Responsibilities
  • Oversee the overall ownership of the customer, ensuring their technical needs are met and their satisfaction is high.
  • Produce and deliver monthly Service Level Agreement (SLA) reports to customers, ensuring SLA compliance.
  • Ensure adherence to Software as a Service (SaaS) policies and procedures.
  • Manage escalations based on predefined criteria, including potential financial implications, SLA breaches, and significant impacts to customer business.
  • Regularly connect with customers to review system health and open cases.
  • Monitor and report consumption and adoption metrics.
  • Maintain customer relationships and identify potential expansion opportunities.
Requirements
  • Bachelor's degree and a minimum of 7 to 8 years of experience in software development.
  • Strong communication and escalation management skills.
  • Knowledge of SaaS and Cloud.
  • Supply chain knowledge is an added advantage.
Our Values

We are committed to fostering an inclusive environment at Blue Yonder. Our Diversity, Inclusion, Value & Equality (DIVE) strategy aims to create a workplace where everyone feels valued and respected. We are an equal opportunities employer and welcome applications from diverse candidates.



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