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Technical Account Manager

hace 2 meses

Monterrey, Nuevo León, México Legion Technologies - A tiempo completo
About Legion Technologies

Legion Technologies is a pioneering workforce management platform that empowers businesses to maximize labor efficiency and employee engagement simultaneously.

Job Description

As a Technical Account Manager at Legion Technologies, you will play a crucial role in building strong relationships with our customers, helping them achieve their technical goals, and overcoming technical challenges. Our TAM team serves as the technical advocates for ongoing customer needs after their initial implementation.

Key Responsibilities:
  • Customer Relationship Building: Develop and maintain strong relationships with key customer stakeholders and sponsors, ensuring seamless communication and collaboration.
  • Technical Problem-Solving: Translate customer technical requests and business requirements into Legion configuration updates, guiding customers through configuration changes and executing updates on their behalf when necessary.
  • Operational Reviews: Plan, execute, and report on annual customer-specific operational reviews, including change management, administration assessment, and configuration review.
  • Deliverables and Documentation: Ensure all deliverables are completed on time, meet customer requirements, and are thoroughly tested.
  • Knowledge Sharing: Contribute to the Legion Knowledge Base by writing functional and technical articles for customers and internal teams.
Collaboration and Communication:
  • Cross-Functional Collaboration: Work closely with internal teams to achieve high adoption and positive NPS/customer sentiment.
  • Technical Support and Issue Resolution: Serve as the primary point of contact for technical issues and escalations from assigned customers, collaborating with cross-functional teams to address and resolve customer issues promptly.
Requirements and Qualifications:
  • Technical Experience: 3+ years of Technical Account Management or relevant experience in implementing and configuring workforce management solutions.
  • Stakeholder Management: Experience in managing multiple stakeholders and projects with competing priorities.
  • Diagnostic Capabilities: Strong root cause diagnostic capabilities to assess customer-reported problems and determine whether they are software, configuration, or user errors.
  • Education: Bachelor's degree or equivalent experience.
  • Communication Skills: Exceptional interpersonal and English communication skills, including verbal, written, presentation, and listening skills.
Preferred Qualifications and Skills:
  • Workforce Management Experience: Workforce management (WFM) consulting and integration experience.
  • Technical Skills: Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit.
  • Industry Experience: Experience in operating environments in retail, hospitality, restaurant, or other industries to understand and identify labor challenges that Legion solves.
About Legion Technologies

Legion Technologies is a remote, mission-driven team seeking exceptional talent to propel our vision of turning hourly jobs into good jobs. We're a collaborative, fast-paced, and entrepreneurial culture that values growth, innovation, and customer satisfaction.