Bilingual Customer Service Representative

hace 6 días


Monterrey, Nuevo León, México TTEC A tiempo completo

About the Role

We're seeking a skilled Bilingual Customer Service Representative to join our team in Leon, Guanajuato. As a representative, you'll be responsible for providing exceptional customer experiences through voice, chat, or email interactions.

Key Responsibilities

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

Requirements

  • Advanced English and Spanish both written and spoken
  • Open availability to work any shift, including evenings and weekends
  • Ability to navigate through several web applications simultaneously (multitask)
  • Competency using Microsoft Windows
  • Live in Leon, Guanajuato or its surroundings
  • Internet download speed minimum of 20mps

What We Offer

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • Base wage up to 7,900 MXN plus performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

We're a global company that's all about making customers happy. We've been doing this since 1982, and we're proud to be an equal opportunity employer. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.



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