Bilingual Customer Service Representative
hace 2 semanas
About Cover Desk
Cover Desk is a leading provider of virtual assistants to the insurance industry, connecting US-based agencies with highly skilled and bilingual representatives in Mexico. Our mission is to deliver exceptional customer service and support to our clients, while fostering a culture of excellence and teamwork.
Job Scope
As a virtual assistant to Cover Desk Mexico, you will play a critical role in supporting a US-based insurance agency as their Bilingual Customer Service Representative. You will be responsible for providing customer service and back-office assistance, including bilingual phone support in English and Spanish. This is a full-time position with a competitive salary and benefits package.
Job Requirements
- College degree and/or 3 years of work experience in a BPO, customer service, or insurance industry
- Ability to receive inbound bilingual telephone calls and provide basic customer service assistance
- Ability to transfer select inbound telephone calls to internal licensed employees
- Outgoing, enthusiastic, friendly, and sociable with a contagious positive attitude
- High-speed home internet with a minimum of 20 mbps
- Quiet and private dedicated workspace
- Must live in the Monterrey area only
What We Offer
- Full-time employee with competitive compensation ($16,500-$17,500 MXN) and bonus eligibility
- Paid two-week training at starting wage
- Set schedule Monday-Friday supporting US business hours, fixed day shift with Saturday and Sunday rest day
- Vacation Days (including 8 US Holidays), Vacation Prime, and Aguinaldo
- Mexico Law Benefits
- Supportive culture promoting recognition and feedback
Education
Bachelor's or equivalent (preferred)
Language
English (required) - Spanish (required)
Salary
$16,500.00 per month
Application Questions
- Do you live in the Monterrey, Nuevo Leon area?
- Do you have at least 20 mbps high-speed internet at home?
- Are you currently employed? If yes, when are you eligible to start a new position?
- Do you have any P&C insurance experience?
- Are you a licensed insurance agent (US or Mexico)?
- Do you have an American Social Security number?
Work Location
Work from Home Set up
Pay
$16,500.00 - $17,500.00 per month
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