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**About Cover Desk**:
Cover Desk is a leading provider of virtual assistants to the insurance industry. We are seeking a highly skilled and bilingual customer service representative to join our team.
**Job Scope**:
As a virtual assistant to Cover Desk, you will provide customer service and back-office assistance to US-based insurance agencies. You will be responsible for handling inbound bilingual telephone calls, transferring calls to internal licensed employees, and working as a team-player to achieve business objectives.
**Job Requirements**:
- College degree and/or 3 years of work experience in a BPO and/or customer service or insurance industry
- Ability to receive inbound bilingual telephone calls and provide basic customer service assistance
- Ability to transfer select inbound telephone calls to internal licensed employees
- Outgoing, enthusiastic, friendly, and sociable with a contagious positive attitude
- High-speed home internet with a minimum of 20 mbps
- Quiet and private dedicated workspace to efficiently work from home
- Must live in the Tijuana area
**What We Offer**:
- Competitive compensation $16,500-$17,500 MXN with bonus eligibility
- Paid two-week training at starting wage
- Set schedule Monday - Friday supporting US business hours, fixed day shift with Saturday and Sunday rest day
- Vacation Days (which includes 8 US Holidays), Vacation Prime, and Aguinaldo
- Mexico Law Benefits
- Supportive culture which promotes recognition and feedback
