Bilingual Customer Service Representative

hace 1 semana


Monterrey, Nuevo León, México TTEC A tiempo completo
About the Role

We're seeking a highly skilled Bilingual Customer Service Representative to join our team in Leon, Guanajuato. As a key member of our customer experience team, you'll be responsible for delivering exceptional service to our clients, resolving issues, and providing solutions that meet their needs.

Key Responsibilities
  • Answer incoming communications from customers in a timely and professional manner
  • Conduct research to provide accurate and helpful responses to customer inquiries
  • Work collaboratively with team members to achieve customer satisfaction and resolution
Requirements
  • Advanced English and Spanish language skills, both written and spoken
  • Availability to work a variety of shifts, including evenings and weekends
  • Ability to multitask and navigate multiple web applications simultaneously
  • Competency in Microsoft Windows and internet download speed of at least 20mps
What We Offer
  • A competitive base wage and performance bonus opportunities
  • A dynamic and supportive work environment with opportunities for growth and development
  • A comprehensive benefits package, including health insurance and paid time off
About TTEC

TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We're committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and empowered to be their authentic selves.



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