Bilingual Customer Service Representative
hace 1 día
**About Cover Desk**:
Cover Desk is a leading provider of virtual assistants to the insurance industry. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.
**Job Scope**:
As a virtual assistant to Cover Desk, you will provide bilingual customer service and back-office assistance to a US-based insurance agency. You will be responsible for handling inbound telephone calls, transferring calls to internal licensed employees, and providing basic customer service assistance.
**Requirements**:
• College degree and/or 3 years of work experience in a BPO and/or customer service or insurance industry
• Ability to receive inbound bilingual telephone calls and provide basic customer service assistance
• Ability to transfer select inbound telephone calls to internal licensed employees
• Spirited team-player with a contagious positive attitude
• High-speed home internet with a minimum of 20 mbps
• Quiet and private dedicated workspace
• Must live in the Tijuana area
**What We Offer**:
• Full-Time Employee with competitive compensation $16,500-$17,500 MXN, including bonus eligibility
• Paid two-week training at starting wage
• Set schedule Monday - Friday supporting US business hours, fixed day shift with Saturday and Sunday rest day
• Vacation Days, Vacation Prime, and Aguinaldo
• Mexico Law Benefits
• Supportive culture promoting recognition and feedback
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